eCommerce Technical Support

Our top-tier eCommerce Tech Support adeptly tackles…

Technical GlitchesSecurity ConcernsPlatform OptimizationPayment ProcessingCustomer Support Integration

We simplify tech hassles, freeing you to focus on core business goals.


We’re In Business

10+ Years

In-House Expertise

80+ Ninjas

Ads Spend Managed

$45+ Millions

Revenue Generated

$3.73+ Billions

Google PPC/CPC Advertising

Regularly update your eCommerce store to ensure that it is secure, stable, and up-to-date with the latest features, and to fix any known bugs and vulnerabilities. Purple Cow regularly updates your eCommerce software with the latest features to improve the overall user experience and functionality of the platform. Besides, we also address known security vulnerabilities to protect against potential hacking attempts or data breaches, ensuring your businesses stay competitive and attract more customers.

Google PPC/CPC Advertising

Upgrade your eCommerce platform to a newer version, with new features and functionalities from time to time. We at Purple Cow always upgrade your eCommerce to newer versions to ensure that your online store is compatible with new technologies and third-party integrations. Apart from performance optimization, improved customer engagement, and scalability of your online store, our upgrades allow your business to stay current with industry trends and best practices.

Display Network Campaigns

Regularly update any third-party plugins and modules used on the eCommerce platform, to avoid compatibility issues and potential security threats. Purple Cow frequently updates third-party plugins and modules for you to take advantage of the latest features and improvements that help the overall functionality of your eCommerce store. Protecting the data and customer information, our updates also help to fix any known bugs and glitches that may affect the performance of the eCommerce platform.

Responsive Search Ads(RSAs)

Test the eCommerce platform with different browsers, devices, and operating systems to ensure that it is compatible with a wide range of environments. Purple Cow’s compatibility testing services ensure that your eCommerce website or store is functional across multiple operating systems by identifying and resolving any issues related to platform compatibility. Additionally, we also ensure that your eCommerce platform is mobile-friendly and responsive to different screen sizes for customers to have a seamless experience regardless of the device they use.

Dynamic Search Ads (DSAs)

Have a disaster recovery plan in place to quickly restore your eCommerce business operations and minimize the downtime during unwarranted events of disaster. Purple Cow’s disaster recovery services ensure that critical data and customer information is backed up and protected in the event of a disaster or data loss. Our professional disaster recovery experts help plan and implement a disaster recovery strategy tailored to the unique needs of your eCommerce store and also minimize the impact of disruptions with regular testing and updates.

Display Ads

Upgrade your eCommerce platform’s infrastructure and code quality to improve your site’s health and reap many other benefits. Whether it is Magento, Shopify, or any other eCommerce marketplace, we improve your store’s code structure and many other features that require improvement to fetch the benefits of modernizing your eCommerce store. Our dedicated developers always help you find the right set of technologies to upgrade your store and boost sales.


eCommerce Conversion Rate
converting more means less effort to generate traffic
Average Order Value (AoV)
getting more out of each conversion
Mobile Traffic
delivering better digital customer experience


goso direct
shoppers stop
Lighting Supply
Carlo Pazolini
amko displays

digital talk // ECOMMERCE tech SUPPORT

Uncover Expert Insights in Our eCommerce Tech Support Blogs.


“As a mid-level company, we wanted to take our business to the next level & engaged Purple Cow to manage the digital marketing campaign. We have been particularly impressed with how they perfectly understood our business & its target audiences. The response we got after availing their SEO & PPC Services has been tremendous. We highly recommend Purple Cow for their professional & personalized approach that suits client’s requirements.”

PPC Campaign // Pro Audio Star

“Having struggled for years paying crazy Amazon Marketing fees to people who didn’t know what they were doing. It was an amazing blessing to find someone who not only knew what they were doing but who charged a fair price. I will never leave Purple Cow, every person I have dealt with there have been top notch human beings who I now count as friends. I wish you the success you have helped us achieve.”

Amazon Marketing // GOSO Direct

FAQs // Frequently Asked Questions

Yes, we have references and case studies of successful server administration projects for eCommerce clients. We are happy to provide these upon request.

Our Magento Managed Support services include regular site maintenance, security updates, and technical support. Clients receive 24/7 monitoring and support, and our team is always available to address any issues or concerns.

Our process for monitoring and securing eCommerce stores involves using industry-standard tools and best practices to prevent downtime and protect against cyber threats. We also conduct regular security audits to identify potential vulnerabilities and implement solutions to mitigate risks.

We handle patches and upgrades on a regular basis, ensuring that eCommerce stores are always running on the latest software version. This helps to prevent security issues and ensure optimal performance.

Our approach to migrating eCommerce stores to cloud hosting involves a comprehensive assessment of the store’s current infrastructure and performance. We then design a customized migration plan and perform the migration, ensuring that the store’s operations are not disrupted during the process. The benefits of cloud hosting for eCommerce stores include increased scalability, improved performance, and reduced downtime.

We ensure that server infrastructure and configurations are optimized by regularly monitoring server performance, conducting capacity planning, and making necessary adjustments to ensure high availability and performance of eCommerce stores.

In the event of any issues or outages, our team is available 24/7 to respond and resolve the issue as quickly as possible. Our goal is to minimize downtime and ensure that eCommerce stores are always up and running.

Our backup and disaster recovery processes include regularly backing up data, conducting disaster recovery tests, and having contingency plans in place to ensure business continuity in the event of a disaster.

We ensure that server configurations and software are up-to-date and in compliance with security standards by conducting regular security audits, applying security patches, and monitoring for potential vulnerabilities.

We ensure that server configurations and software are up-to-date and in compliance with security standards by conducting regular security audits, applying security patches, and monitoring for potential vulnerabilities.