eCommerce Support

Order FulfilmentReturns Management (RMA)Shipping LogisticsWarehouse ManagementMerchandising Strategy

Drive revenue for your business on any marketplace with impeccable eCommerce support services!

 

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We’re In Business

10+ Years

In-House Expertise

80+ Ninjas

Ads Spend Managed

$45+ Millions

Revenue Generated

$3.73+ Billions

THE SECRET INGREDIENT // OUR TAILORED MANAGED SERVICES!
360° eCommerce Customer Support

We pride ourselves on delivering unparalleled customer support for e-commerce businesses. Purple Cow’s 360° eCommerce Customer Support is truly one-of-a-kind, encompassing every aspect of customer support your online store could need. From expertly answering customer queries and swiftly resolving technical issues, to efficiently managing returns, our team of experienced professionals will craft a strategy tailored to your specific requirements. If you’re looking for a reliable partner to take your customer support to the next level, we’re the perfect choice for you.

Google PPC/CPC Advertising

Achieve outstanding results with Purple Cow’s cutting-edge 360° eCommerce Operations Support. Our team of experts goes the extra mile, flawlessly handling everything from order fulfillment and RMA, to shipping logistics and warehouse management. We’ll create a personalized merchandising strategy tailored to your unique business needs. Join forces with us for an unrivaled, profitable e-commerce journey that will truly take your sales to the next level.

Google PPC/CPC Advertising

Ensure your e-commerce business runs smoothly with Purple Cow’s 360° eCommerce Technical Support. Our team of experts provides expert assistance with technical issues, troubleshooting, and maintenance. We’ll proactively monitor your systems to prevent issues before they occur and craft a unique support plan that is tailor-made for businesses that want to win big. Trust us to make sure that your eCommerce store is running at top efficiency, all day, every day.

Google PPC/CPC Advertising

Improve conversions, retention, and referrals by providing a superior customer experience. Purple Cow’s eCommerce support services offer the level of help that meets the expectations of your customers. Our well-trained and devoted eCommerce support specialists hand holds your customers in solving their issues with quick response and unmatched resolution TAT.

Customer Centric Approach

More than simply raising tickets, demonstrate human touch when resolving customer issues to gain long-lasting trust. Knowing the customers better, Purple Cow’s customer support agents make every customer feel special by serving them via their preferred communication channels with a personalized approach. Besides, we also empower customers to make the right purchases with expert advice.

eCommerce Abandoned Cart Support

Tackle shopping cart abandonment smartly at the right time to resurrect your business. Our experts keep track of the customers who abandoned the carts through various tools and encourage them to complete the purchase through reminders via various channels, including emails and SMS. Use Purple Cow’s cart abandonment support services to sort out every issue that steals your customers.

Responsive Search Ads(RSAs)

Resolve customers’ grievances in no time with AI powered automation support and skyrocket your online store’s growth. Our smart helpdesk automates live chat, SMS, voice, IVR and several other services to keep your loyal customers find timely solutions. Purple Cow’s automated eCommerce support empowers you to stand out from the crowd by providing a centralized system and dashboard for better ticket management.

Dynamic Search Ads (DSAs)

Make a difference to your eCommerce business with authentic reviews. Purple Cow supports you in generating feedback from customers in smarter ways through data-driven tools that inspire conversions and sales. Our eCommerce support services capture customer insights as well as showcase their experiences through customer photos and videos to build your brand’s value and trust.

Display Ads

Future-proof your eCommerce business with Purple Cow’s customer service integrations. Our seamless marketplace integrations help you provide personalized experiences on eCommerce giants like Shopify, Magento, BigCommerce, Etsy, eBay, and more. Add products to product listings, map product categories, manage incoming orders, and pull customers’ purchase history to effortlessly sell your products.

WE DELIVER SUCCESS //  WHAT WILL YOUR SUCCESS LOOK LIKE?

135%↑
eCommerce Conversion Rate
converting more means less effort to generate traffic
48.17%↑
Average Order Value (AoV)
getting more out of each conversion
150%↑
Mobile Traffic
delivering better digital customer experience

THE BUZZ // OUR CLIENTS LOVE US!

ProAudioStar
goso direct
shoppers stop
Lighting Supply
Carlo Pazolini
amko displays
demdaco
william_henry
natural_area_rugs
sunfood
paul_michael_company
woodbury_outfitters
montana_silversmiths
lone_star_distribution
roma_boots
esp_sales
anuschka
hat_club
sae_parts
dove_electronics
everflow_supplies
everflow_supplies

DIGITAL TALK // ENGAGING DISCUSSIONS ON ALL THINGS DIGITAL

Stay up to date on all that is digital advertising, the latest trends in pay-per-click (ppc) management, and what’s happening in all of our digital endeavors.